Returns & Deliveries

Returns & Deliveries

At Saints Pet Shop, we are committed to ensuring that you and your pets have the best shopping experience possible. Below you will find detailed information on our delivery options and returns process. If you have any questions, please don’t hesitate to contact our customer service team.

Delivery Information

We offer fast, reliable, and secure delivery options to ensure your pet’s essentials arrive on time!

Standard Delivery

• Delivery Time: 3-5 business days.
• Tracking: Once your order is processed, you will receive a confirmation email with a tracking number so you can keep an eye on your package’s journey.

Express Delivery

• Delivery Time: 1-2 business days.
• Availability: Express delivery is available for most locations. Certain remote areas may require additional time.

Local Pickup

• Availability: If you live near our store, we offer a convenient local pickup option. Simply select Local Pickup at checkout and we’ll notify you when your order is ready to collect.
• Cost: Free.

International Shipping

• Delivery Time: 7-14 business days depending on the destination.
• Customs & Import Fees: Please note that international orders may be subject to customs duties or import fees. These are the responsibility of the customer.

Returns & Exchanges

At Saints Pet Shop, we want you and your pet to be 100% satisfied with every purchase. If something isn’t right, we’re happy to offer returns or exchanges within 30 days of your purchase.

How to Make a Return

1. Contact Us: Reach out to our customer service team at [your email/contact form link] with your order number and reason for return.
2. Prepare Your Package: Pack the item in its original packaging, including any accessories, manuals, and documentation. Products must be returned in new, unused condition.
3. Shipping Your Return: Once your return request is approved, we will provide you with a return shipping label. The cost of return shipping will be deducted from your refund unless the return is due to our error (e.g., wrong or defective item).

Return Policy

• Eligible Items: We accept returns on most products, including toys, accessories, and non-perishable pet supplies. However, due to hygiene and safety concerns, we cannot accept returns on opened food, treats, or perishable items.
• Exchanges: If you need to exchange an item for a different size or color, follow the return process above and indicate your exchange request. We will process the exchange as quickly as possible.
• Refunds: Once your return is received and inspected, we will issue a refund to your original payment method within 7-10 business days.

Non-Returnable Items

For the safety and health of your pets, the following items are not eligible for return:

• Opened pet food or treats.
• Perishable products (e.g., fresh food or supplements).
• Customized or personalized items.
• Used grooming tools and litter boxes.

Damaged or Defective Items

We take great care in ensuring your products arrive in perfect condition. If you receive a damaged or defective item, please contact us within 48 hours of receiving your order, and we will make it right by offering a replacement or refund.

Questions?

Our team is here to help! If you have any questions about your order, deliveries, or returns, please contact us at [your customer support email] or call us at [your phone number]. We’re happy to assist you with any concerns.