Privacy Policy

Effective Date: 01/10/2024,

At Saints Pet Shop, we are committed to protecting the privacy and security of our customers and site visitors. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or make a purchase.

1. Information We Collect

We collect personal information that you provide to us when you interact with our website, such as when you make a purchase, sign up for our newsletter, or contact us for support. This includes:

• Personal Identification Information: Your name, email address, phone number, and shipping/billing address.
• Payment Information: Credit/debit card details or payment gateway information, which are securely processed by third-party payment providers.
• Order Information: Products purchased, order history, and any related communication.
• Website Usage Data: Information collected automatically, including your IP address, browser type, device information, and browsing activity on our website (e.g., pages visited, time spent on the site).

2. How We Use Your Information

We use the information we collect to:

• Process Transactions: To fulfill and deliver your orders, communicate with you about your purchases, and handle payments.
• Improve Our Services: To analyze how customers use our site, enhance website performance, and provide a more personalized experience.
• Marketing and Communication: To send promotional offers, updates, and newsletters (with your consent). You can unsubscribe from marketing emails at any time.
• Customer Support: To respond to your inquiries, requests, or complaints.

3. Sharing Your Information

We respect your privacy and will not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who help us operate our business, such as:

• Payment Processors: To process your payment securely.
• Shipping Providers: To deliver your orders.
• Analytics Providers: To help us understand how our website is used and improve our services.
• Marketing Partners: To send targeted marketing communications (with your consent).

We may also disclose your information to comply with legal obligations, enforce our site policies, or protect our rights or the rights of others.

4. Data Security

We take the security of your personal information seriously. We use industry-standard security measures, including SSL encryption, to protect your data during transmission. Additionally, access to your personal information is restricted to authorized employees or partners who need it to perform their job functions.

However, please be aware that no method of transmitting or storing data is completely secure, and we cannot guarantee the absolute security of your information.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us recognize you when you return to our site and personalize your experience.

We may use cookies to:

• Remember your login and shopping cart details.
• Analyze website traffic and visitor behavior.
• Show relevant advertising and offers based on your browsing history.

You can manage or disable cookies through your browser settings. However, disabling cookies may affect your ability to use some features of our website.

6. Your Rights and Choices

You have the right to:

• Access and Correct Your Information: You can review and update your personal details by logging into your account or contacting us.
• Request Deletion: You may request that we delete your personal information, except where we are required to retain it for legal purposes.
• Opt-Out of Marketing: You can opt-out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us directly.

7. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before sharing any personal information.

8. Children's Privacy

Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected such information, we will promptly delete it from our records.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. Any updates will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically.